What kind of imaging products do you offer?

PCD offers compatible and remanufactured inkjet, copier, laser, fax and wide format cartridges.

What brands are ink products compatible with?

Our high quality imaging products are compatible with the following brands: Brother, Canon, Dell, Epson, HP, Konica, Kyocera, Lanier, Lexmark, Oki, Panasonic, Ricoh, Samsung, Sharp, Toshiba and Xerox. (Please note brands and trademarks are for descriptive purposes only and remain the property of their respective owners.)

Do you supply any Genuine or OEM (Original Equipment Manufacturer) products?

No, we offer quality compatible and remanufactured items only! Having worked in the industry for 15 plus years, we’ve accumulated knowledge regarding what products work well with which brands. Suppliers, brands and products have different strengths and weaknesses. Using our experience, we’ve sourced the most reliable products at competitive pricing to save you time, money and frustration.

Will the quality of print be equivalent to that of the original ink?

Yes. PCD sources the highest quality products that aim to match the original page yields and print densities. Printing results are at least to the same quality standard as the original.

Will using a compatible cartridge void my manufacturer’s warranty?

No. The original equipment manufacturer cannot void your warranty simply for using compatible cartridges. Laws prevent them from doing so.

Will the print life be equal to that of the original?

Yes! And in some cases the print life of compatible cartridges can exceed that of the original!

What if I cannot find the product I’m looking for on your website?

PCD has one of the industry’s most extensive product ranges and we continue to develop it. If you cannot find what you’re looking for please get in contact with us via the Contact Us page.

Sometimes when I install the compatible cartridge, a warning prompt states that "a non-genuine cartridge has been installed". Why does this happen?

Some manufacturers set this prompt to occur, often alarming the user to the use of non-OEM product, this does help combat counterfeit product (compatible product dressed as OEM) also serving as way to inform (or scare) the user with information on potential risks when using a non-OEM branded products. If quality product is being used, this is a non-issue. Simply conform to the prompts and continue printing. By using our quality product, there will be no impact on printer and printing performance.

Should I update my printers Firmware?

Try to refrain from performing Printer Firmware Updates unless it becomes necessary for troubleshooting reasons. Under normal circumstances, Firmware would be considered a good thing as it updates functions and parameters that the hardware can perform, often improving function. However, Printer Firmware in conjunction with the use of Compatible Cartridges can be a troublesome duo as some Firmware upgrades specifically target the functionality and reading of data from compatible cartridges. Firmware updates can lock the printer from use of compatible cartridges, forfeiting choice and options in the process. Through design or happenstance this is becoming common occurrence within the print industry.

How long will it take to get my order and can I get goods delivered without needing to sign (ATL = Authority to Leave)?

Please refer to our shipping section, for any and all queries regarding Shipping (Couriers, ETA, Tracking, Costing, Delivery Times etc.)

I like my privacy to be kept just that, private, will you sell my information?

No we won’t, in short we value your privacy and will protect it where able. Please refer to our Privacy section for a more in-depth coverage of our Privacy Policy.

How secure is the payment system in place, will my credit card details be stored?

We use payment platform Stripe for our Secure Payment System. Stripe is a safe and secure platform that utilises AES-256 encryption infrastructure for storing, decrypting, and transmitting primary account numbers (PANs), such as credit card numbers, which runs in a separate hosting infrastructure, and doesn’t share any credentials with the rest of their services. Please refer to our Privacy section for a more in-depth coverage of Stripes Secure Payment System.

A cartridge isn’t performing how it should, where can I access technical support?

Get in contact with us, and our team will be in contact with you promptly. Alternatively, make reference to our quick tips section below for a few troubleshooting tips.

Want to know more about us?

Check out our About us page

Troubleshooting Tips

Power Off Theory -- is a very effective procedure, ridding unwanted bugs in reading correct data from cartridge. It’s effectively a heavy reset and works wonders, definitely worthwhile in deploying as the go to first step in troubleshooting.

1. Step 1.) While the printer is turned on, open the cartridge access door.
2. Step 2.) Wait for the printer to come to a complete stop.
3. Step 3.) Remove the off¬ending cartridge/s from the printer and close the cartridge access door.
4. Step 4.) When the printer has stopped motioning, power the machine down.
5. Step 5.) Once powered down remove power from back of printer or from the wall, whichever is easier to access, for 1 – 2 minutes.
6. Step 6.) If the cartridge in question is toner related, please tilt the cartridge gently from side to side 5 – 6 times to loosen and redistribute toner.
Step 7.) Plug the machine back in and power it back on. The printer engine will engage and continue to warm up.
8. Step 8.) When the printer has stopped motioning and is asking for cartridge/s to be installed, ensure to install one cartridge at a time, shut the door, allow the cartridge to read and recognise.
9. Step 9.) Repeat the process if needed until all cartridges are installed and recognised.

What is Printer Firmware?

Firmware is the Software which is installed on the Hardware (“Software for Hardware”), for example the Firmware of a printer is the software which controls/instructs the printer on how to perform certain functions. Examples are as; how fast it prints, when to take paper in, when to eject paper, when and where to print, basically anything the printer undertakes is instructed by Firmware!

So, what happens when I update my firmware?

Printer firmware updates are renowned to have their Ink Monitoring or Cartridge Recognition systems tweaked so that current compatible, refill or remanufactured cartridges are no longer recognised (more specifically the chip found on the cartridge). This may not be the case with every Firmware Update, but if a firmware update is undertaken the recognition of the pre-working compatibles is at risk. If for some reason a Firmware Update is undertaken this causes issues with the compatible cartridge, then unfortunately the removal or reversal of the update generally can’t be done in a safe manner (as it is extremely risky and is not advised).

With this in mind, the newer machines are subject to this eternal battle between Firmware and Chip recognition with every update.